Customer Service Representative, Urgent Care Clinic

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary :

The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to : greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities :

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and / or setting alarm system.

Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.

positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.

information in the practice management system. Updates patient forms and records as needed.

amounts.

Other information : Required

Preferred

Job Details

Legal Employer : Pardee - UCC

Entity : Pardee UNC Health Care

Organization Unit : Four Seasons UCC

Work Type : Full Time

Standard Hours Per Week : 36.00

Work Assignment Type : Onsite

Work Schedule : Rotating

Location of Job : ERIDGEXING

Exempt From Overtime : Exempt : No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.