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Customer Success Associate - Redbook

Customer Success Associate - Redbook

Patterson CompaniesHempstead, NY, US
19 hours ago
Job type
  • Full-time
Job description

Customer Success Associate

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description :

Location : Remote Full-time

Redbook is revolutionizing feedyard management with cutting-edge software that streamlines operations, improves decision-making, and drives profitability. We partner directly with feedyards to modernize their workflows, simplify daily tasks, and help them run more efficiently.

We're growing fast and looking for a Customer Success Associate who's passionate about helping customers succeed, solving complex problems, and ensuring every feedyard sees immediate value from Redbook.

About the Role

As a Customer Success Associate, you'll be the primary point of contact for new and existing customers after the sale. You'll guide them through onboarding, training, and ongoing support, ensuring they have the tools, knowledge, and confidence to use Redbook effectively. This role blends technical aptitude, clear communication, and a service-oriented mindset. You'll spend your time helping customers get set up, troubleshooting issues, leading trainings, and ensuring long-term success and retention. A background in agriculture or feedyards is helpful, but not required.

What You'll Do

Onboarding & Training

  • Lead new customer onboarding from kickoff to go-live, including data transfer and technical setup.
  • Conduct virtual and in-person training sessions for feedyard teams.
  • Develop training materials such as how-to guides, videos, and checklists to streamline onboarding.
  • Coordinate with the Sales and Implementation teams to ensure a seamless transition from deal close to go-live.

Customer Support & Success

  • Provide responsive troubleshooting and early-morning technical support when customers need it most.
  • Proactively check in with customers to ensure adoption, satisfaction, and continued engagement.
  • Maintain detailed records of customer requests, feedback, and support tickets in our CRM or help-desk system.
  • Communicate product updates, feature releases, and best practices to customers.

    • Account Management & Retention

  • Build trusted relationships with key accounts to ensure long-term success and renewal.
  • Identify opportunities for customer training, upselling, and optimization.
  • Gather and relay customer feedback to Product and Engineering to drive improvements.
  • Help define and evolve Redbook's customer success playbooks and systems as we scale.

    • What We Are Looking For

  • Customer Champion You genuinely enjoy helping people succeed and go the extra mile to make things right.
  • Technically Capable You're comfortable learning new software quickly and explaining it clearly to others.
  • Organized & Reliable You stay on top of multiple customer accounts, requests, and timelines without dropping details.
  • Strong Communicator You can communicate clearly, patiently, and professionally with all types of users.
  • Teacher at Heart You take pride in making complex ideas simple and easy to understand.
  • Collaborative You work closely with Sales, Product, and Engineering to ensure customer needs are met.
  • Spanish Speaker (Nice to Have) Many feedyard teams are bilingual, and Spanish skills are a big plus.
  • Cattle or Ag Experience (Nice to Have) Familiarity with feedyard operations helps you connect with customers faster.

    • Why Join Redbook?

  • Fast-growing company with major career growth potential.
  • Competitive salary + performance incentives.
  • Work closely with experienced industry and technology professionals.
  • Opportunity to shape the customer experience for the future of feedyard technology.

    • Compensation and Benefits

  • $55,000 - $75,000 Salary
  • Competitive medical, dental, and vision insurance
  • Competitive PTO

    • If you're organized, empathetic, and excited about helping feedyards modernize through technology, apply now to join the Redbook team!

    The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $58,900.00 - $72,200.00

    EEO Statement

    Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

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