Supervisor, Accounts Receivable

Overview

BioBridge Global is a San Antonio-based nonprofit that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies. Through our subsidiaries — South Texas Blood & Tissue, QualTex Laboratories and GenCure — we provide products and services in blood resource management, cellular therapy manufacturing, donated umbilical cord blood and human tissue, as well as testing of blood, plasma, tissue, and cellular products for clients in the United States and international markets. We also support the development of advanced therapies by providing access to starting materials, testing services, biomanufacturing of cell and cell-based biologics and clinical trials support. We have been committed to saving and enhancing lives through the healing power of human cells and tissue for over 50 years. If you share our passion, join our team!

Responsibilities

• Supervise all Accounts Receivable (AR) activities to include billing and collections.
• Define, develop and implement collections and accounts receivable policies and procedures.
• Provide world class customer service by capturing and being responsive to the voice of the customer through multiple feedback channels and resolving issues in accordance with BBG processes.
• Process improvement to increase efficiency, reduce billing errors, and create documentation on key processes.
• Provide assistance / resolution to internal and external inquiries regarding billing errors or missing information.
• Oversee customer invoicing and issuance of credit memos in accordance with legal and contractual terms; monitor credits issued and communicate with Customer Operations monthly.
• Produce the Accounts Receivable Aging report with notes addressing actions taken, outstanding issues, and next steps.
• Ensure timely review and collection of customer accounts within pay terms and follow up with clients as needed.
• Present aging reports in appropriate management meetings and communicate potential uncollectible accounts to management.
• Obtain and approve credit applications for all new customers; set up new customers in accounting software.
• Ensure processes are in place for timely manual invoices and one-time billings.
• Verify that credit memos and cash receipts are posted to customer accounts timely and accurately.
• Guide and oversee the Annual Private Cord Blood Billing and follow up.
• Serve as WAWF / PIEE Contract Administrator and ensure billing is submitted timely with follow-up on any rejected items.
• Serve as Software Administrator for any Finance portal billing submission; reconcile portal sites with AR invoices and resolve differences; ensure AR subledger reconciles to the general ledger during month-end close.
• Ensure intercompany AR and AP accounts are reconciled monthly and billed.
• Maintain good customer relations and accurate filing systems for AR records.
• Assist in year-end financial statement audit, including preparation of A / R confirmations and support for collections.
• Maintain a close working relationship with Financial Services management and other departments; perform other duties as assigned.

Education & Experience

Working Environment & Physical Requirements

Benefits

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive ISO 9002 accreditation. All full-time positions qualify for an affordable and competitive benefits package including :

BioBridge Global and its subsidiaries are proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click

Job Details

J-18808-Ljbffr