Success Coach

Los Angeles Pacific UniversitySan Dimas, CA, US

13 hours ago

Job type

Full-time

Job description

The Success Coach provides comprehensive support services to the diverse student body of Los Angeles Pacific University (LAPU), fostering an environment conducive to academic achievement, personal growth, and spiritual development. This position serves as a primary point of contact for students, offering guidance and resources across various critical areas to enhance their overall university experience and ensure their success.

Application Materials : Please submit a PDF version of your resume / CV and list of your current references. We need at least two professional references that have served in a supervisory role. Cover letter is optional, and not required. If you would like to upload additional documents under the "Documents Section" . This section is located after "Links" and before "Questions" in the application. Note to application : The email address you use to apply with, will be the username for your account and all email notifications. Questions, please email careers@lapu.edu.

Number of open positions : 2

Compensation : Paygrade 6 : $20.11 - $25.13 (non-exempt / hourly)

Primary work location - Remote : This position is classified as "Remote" Home Office

Employee's home office must be located in a state LAPU is registered in (AZ, AR, CA, CO, FL, GA, IL, KS, MN, MO, MT, NC, NM, NV, OH, OR, PA, TX, TN, VA, WA, WI). The classification of this position is subject to change based on business needs, job performance, etc. If an employee changes their physical location / residence to another state it could impact future employment.

Remote Expectation

Our nationwide workforce operates on Pacific Time, and we expect all full-time employees, including those in other time zones, to be available from 9 AM to 2 PM Pacific. Manager discretion is used in determining a specific employees' schedule. Employees are responsible for fulfilling their LAPU duties with minimal distractions. Although remote work provides flexibility, employees must arrange for consistent dependent care during work hours.

Schedule : In order to accommodate our student's needs and schedules, candidates must be willing to work one late shift during the week during the Pacific time zone. Hours are M-F 8 am – 5 : 00 pm PST. One late shift per week from 10 am to 6 : 30 pm PST will take place between T-TH, depending on the department's needs.

Required Experience / Education

Christian Commitment : Vital Christian faith and lifestyle

Supportive of the evangelical mission and purpose of LAPU.

Telecommunication or customer service experience in a support or customer service environment.

Proficiency with Google Workspace

Desired Experience / Education

Two years of experience in student services within a higher education or adult education environment.

A demonstrated track record of providing student services in an education environment. Mentoring and coaching experience preferred

Knowledge of nontraditional higher education

Proficiency in Salesforce Administration

Essential Functions

Provide one-on-one support for students in the areas of spiritual formation, strengths development, academic advising, basic financial aid advising, career counseling, student involvement and online academic engagement, while fostering student development through clarification of academic, professional, and personal goals using strategies that contribute to successful academic completion.

Serve as an individual support to students; monitor the progress of students and provide the encouragement and support necessary to enable students to complete their course of study, interceding with at-risk students to reduce attrition through referrals to internal and external programs for additional support services and follow-up as needed.

Articulate the requirements of the degree requirements while working with students to develop an individualized plan to reach their academic goals.

Direct students to utilize their strengths and available educational resources to encourage greater levels of personal responsibility for their learning.

Encourage students through life events, obstacles and challenges through moral support and prayer.

Coordinate efforts and work with the various student services departments and staff as needed to stay current with policy and procedures as well as to identify and recommend appropriate services designed to address the needs of online students

Compile data as directed on program services, activities, and students. Maintain accurate, organized, and detailed student records and develop and maintain reports as required or assigned for retention purposes and evaluating students to make sure the program objectives are met.

Interpret, apply and abide by the Federal Education Rights and Privacy Act (FERPA) and parental confidentiality issues.

Required to work a Saturday commencement event each calendar year

Carrying out other duties and responsibilities assigned by supervisor(s).

Missional Expectations

Student success coaches carry out LAPU's Christian faith and mission by engaging in the spiritual development of students through praying with students regarding their dreams and challenges, sharing devotional messages with students and providing students with spiritual counseling. All student success coaches are assessed annually regarding their performance on helping the students they serve in their spiritual development.

All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students. As a LAPU employee you are called to engage with your colleagues and all those that the university serves by modeling Christ-like character in all of your interactions. You will celebrate and honor other employees and students as being made in the image of God; be thankful, expressing gratitude to God and one another; build others up with your words; and work as an instrument of God's love seeking to heal a lost and broken world.

Knowledge, Skills, and Abilities

Proven interpersonal communication skills, including the ability to effectively, professionally, and tactfully interact with others.

Ability to work collaboratively across organizational units and with a diverse faculty / staff team and student body on issues specifically related to student engagement and non-traditional learning.

Knowledge of nontraditional education course delivery models and success strategies.

Strong command of the English language with excellent written and oral communication skills.

Strong overall organizational skills, detail-oriented, with an ability to plan and manage multiple projects concurrently, while maintaining an orderly work environment.

Willingness to work flexible additional hours to accommodate institutional needs.

Ability to work effectively in a changing service environment that is subject to frequent interruptions.

Ability to formulate, interpret, adapt, and apply policies and regulations in a complex university setting.

Ability to maintain recordkeeping systems and procedures.

Skill in the use of personal computers and appropriate software applications within online education.

Ability to type accurate notes while talking on the telephone or immediately following the call.

Self-starter with the ability to work in a team-based, fast-paced atmosphere

Ability to be proactive, take ownership of assigned responsibilities, and work with little supervision

Ability to help students grow in their spiritual development through conversations and prayer.

Must maintain a positive, cooperative, Christ-like attitude supportive of the University and its mission.

Mental Demands

Ability to gather data, compile information, and prepare reports

Ability to investigate, analyze information, and draw conclusions

Ability to engage in critical thinking, exercise independent judgment, set priorities, and solve problems

Ability to maintain confidentiality and manage confidential information

Physical Demands

This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand, walk, and sit for extended periods of time

Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment

Visual acuity to read words and numbers

Speaking and hearing ability sufficient to communicate in person or over the telephone

Ability to exert up to 10 pounds of force and occasionally lift and / or move up to 15 pounds

Technologies

Word processing and spreadsheet applications (i.e. Google docs, MS Excel)

E-mail applications (i.e. gmail)

Presentation software—(i.e., MS PowerPoint)

Non-discrimination Statement

The University seeks to provide equal employment opportunities and is dedicated to the principle that access to employment opportunities be accorded to all employees and applicants on the basis of individual qualification and without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), color, sex (including childbirth, breast feeding, and related medical conditions), national origin, ancestry, citizenship status, uniform service member status and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical),medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

The University is a Christian University of higher education. It is governed by a self-perpetuating Board of Trustees. The University reserves the right to maintain its heritage and destiny as a Christian witness in higher education and asserts its right to employ and retain only those persons who subscribe to and support Our Identity and Statement of Faith.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Los Angeles Pacific University reserves the right to change this job description and / or assign tasks for the employee to perform, as the University may deem appropriate.

We offer a competitive benefits package for eligible employees including : 30 days PTO, med / dental / vision plans, life / LTD / ADD insurance, retirement and tuition assistance.

If you have a passion for service, education and innovation, we're interested in talking to you!

Be part of this powerful campus of an already-prestigious university that offers flexibility and innovation delivery of education to learners everywhere.

If you want to join a dynamic, God-first culture that strives to provide quality academic programs to countless students, we welcome you to apply

This is the most exciting time to be working at Los Angeles Pacific University! With our team of dedicated professionals and faculty, we are creating a new hope for the future by investing in lives through learning pathways that are Christ-centered, flexible and accessible.

Qualifications

Skills

Behaviors

Preferred

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Education

Required

Bachelors or better.

Preferred

Masters or better.

Experience

Required

Telecommunication or customer service experience in a support or customer service environment.

Preferred

2 years : 2 years :

Experience in student services within a higher education or adult education environment.

A demonstrated track record of providing student services in an education environment. Mentoring and coaching experience preferred.

Knowledge of nontraditional higher education

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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