Clinical - Medical Assistant

Position: Medical Assistant/Admin

Job Description:

Contributes to the achievement of established organization goals and objectives and adheres to Organization policies, procedures, quality, and safety standards.

Complies with governmental regulations and Accreditation standards.

Assists providers with patient preparation for examination, minor office procedures and with the examination and education of patients.

Supports other members of the clinical care team, assuring optimal best practice patient flow; manages variable and unpredictable patient volume throughout the workday.

Provides clerical support and serves as backup for the Administrative Assistant or other team members as needed.

Screens all patients, regardless of visit type, for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk.

As part of a High Reliability Organization, reports actual and potential problems concerning patients, families and associates using established reporting protocols for Optum Serve and/or work location.

Participates in performance improvement initiatives to improve care quality and safety.

Ensures ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks.

Performs selected patient and laboratory testing consistent with the scope of the practice, including but not limited to electrocardiography, pulmonary function tests, and vision acuity testing (dependent upon provider and site requirements).

Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy.

Provides escort for patients and assists with patient discharge activities.

Provides chaperoning for patients per policy.

Fulfills infection prevention and environmental responsibilities as assigned, which many include: Light cleaning during clinic hours and cleaning of equipment.

Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories.

Under onsite provider supervision may perform phlebotomy, including venipuncture; pulmonary function test (PFT), ankle brachial index (ABI) and electrocardiograms (EKG), measurement, and documentation of vital signs.

Completes requisitions as needed.

Attends scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CLIA, BLS and others as required.

Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.

Demonstrates behavior consistent with Optum Serve mission, vision, goals, objectives, and patient care philosophy.

Performs any other duties as directed by Optum Serve Leadership.

Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.

Qualifications:

High School Diploma or GED Required.

Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program,
and/ or military equivalent.

If required by state of operation: Maintains unrestricted and in good standing certification as a Certified Medical
Assistant (CMA).

Phlebotomy certification from accredited training course, when mandated by state requirements.*

Active/Current Basic Life Support (BLS) Certification

Qualified candidates must possess organizational and problem-solving skills, exceptional communication and customer service and a strong attention to detail.

Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.

Candidates must possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.

This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying up to 50 lbs. Preferred Qualifications:

Experience working with Veterans, Service Members and Federal Employees.

Previous experience performing EKG, PFTs, ABIs, venipuncture, lab processing, etc.

Current certification in Audio and Drug Testing Collection.