Care Manager

Job Description

Care Coordinator

Hybrid Role

Primarily office or remote setting

Monday–Friday, 8a–5p (minimal evenings / weekends)

ABOUT THE ROLE

The Care Coordinator is responsible for supporting members by conducting health and psychosocial assessments, developing individualized care plans, and coordinating services with an inter-disciplinary care team (ICT). This role emphasizes telephonic and electronic outreach to ensure members receive timely, culturally competent support. The Care Coordinator focuses on completing assessments and initiating care plans for a high volume of new members, identifying barriers to care, implementing interventions, educating members and caregivers about available resources and benefits, and collaborating with facility and community-based care managers to facilitate smooth transitions and prevent service duplication. The position requires accurate, timely documentation and sharing process improvement ideas to enhance workflows. The work environment is primarily office-based or remote, with standard business hours and minimal weekend work.

WHAT YOU'LL DO

• Conduct health and psychosocial assessments for new members.
• Develop and document individualized care plans in collaboration with the inter-disciplinary care team (ICT).
• Identify barriers to care and implement appropriate interventions.
• Educate members and caregivers on available resources and benefits.
• Coordinate with facility and community-based care managers to ensure smooth transitions and prevent duplication of services.
• Maintain accurate and timely documentation of all member interactions and care activities.
• Share process improvement ideas to enhance care coordination workflows.
• Utilize telephonic and electronic outreach to engage members and provide support.
• Ensure culturally competent support is provided to all members.

WHAT YOU BRING

WHAT'S IN IT FOR YOU