Route Service Manager Trainee - UniFirst

Route Service Manager Trainee - UniFirst

As a Route Service Manager Trainee (RSM-T), you will participate in an intensive nine-month leadership development program designed to prepare you for a role as a full-time Route Service Manager (RSM) at Unifirst. This program emphasizes leadership responsibility, supervisory development, and strategic decision-making. During this program, you will work in tandem with an experienced Route Service Manager (RSM), gaining hands-on experience by performing all of the RSM duties. This will include route management, making independent judgements that impact customer service, team partner leadership, and operational coordination. On-the-job training will be supplemented by formal training, peer learning, and mentoring and coaching.

At the successful completion of the program, you will be transitioned into an RSM role, with the knowledge and expertise needed to lead a team, optimize route operations, manage business outcomes, and maintain high customer service standards.

Key Focus :

• On-the-Job Training : Work closely with an experienced Route Service Manager to learn and perform all responsibilities of the RSM role. This will include overseeing the day-to-day operations of a service department, managing routes, and ensuring high customer satisfaction levels.
• Route Coverage : Gain hands-on experience covering routes during vacations, sick days, and holidays. Ensure all routes are completed on time, maintaining high standards of service.
• Supervision and Leadership : Learn to supervise and provide on-the-job training for Route Service Representatives (RSRs), Route Coverage Specialists (RSC), and Route Service Supervisors (RSS). Develop skills in managing and motivating teams to meet operational goals.
• Customer Service Excellence : Learn to manage client relationships and ensure that services are delivered consistently and meet customer expectations. Develop strategies to address any service issues or concerns.
• Staffing and Hiring : Gain experience participating in the interview and hiring process for new team members, including Route Service Supervisors and Route Service Representatives. Learn best practices in recruitment, onboarding, and staff management.
• Problem Solving and Decision Making : Develop skills in making on-the-spot decisions to resolve route issues, customer complaints, and other operational challenges.
• Performance Metrics : Monitor and analyze performance data, identifying areas for improvement and implementing strategies to optimize service delivery and operational efficiency.
• Health & Safety Compliance : Ensure that all safety and regulatory guidelines are followed in all aspects of route management and customer service.

Key Responsibilities :

Leadership & Supervision :

Operational Management :

Customer Relationship Management :

Strategic & Business Decision-Making :

Compliance & Safety Leadership :

Qualifications :

Education : High School Diploma or equivalent; Bachelor's degree in Business, Operations Management, or a related field is highly preferred.

Experience : 2 years prior experience in a customer service or operations management role is required. A strong desire to develop leadership skills and grow within the company is essential.

Background : Meet all DOT requirements. Driver's license and clean driving record.

Skills :

Willingness to Relocate : Flexibility and willingness to relocate to various Unifirst locations as needed.

Program Benefits :

Upon Successful Completion :

Graduates of the program will be fully equipped and eligible to step into a full-time, Route Service Manager role at a UniFirst Production facility where they will lead with confidence and capability from day one.

What Success Looks Like in This Role :

Additional Information :

If you're ready to take on the challenge of becoming a leader in route service management and make a lasting impact, apply today to start your career with Unifirst!