Housekeeping Dispatcher - Bilingual

Job Description

Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!

At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day : Prepare daily assignment sheets and coordinate communication between the guests and front desk to the housekeeping staff. The team member in this position must speak Spanish and English fluently.

Shift : AM Shift (4 x 10 hour days)

Work Performed :

• Prepare daily assignment sheets
• Maintain contact with front desk staff and housekeeping staff
• Answer housekeeping telephone
• Communicate maintenance requests with engineering department
• Requisition supplies for the housekeeping department
• Ensure lost and found report is completed and placed with items that will be taken to the front gate
• Maintain contact with In Room Dining for tray pickup
• Ensure proper assigning of keys, team assignments, and cart issues
• Coordinate guest requests with staff
• Utilize the computer for necessary information to service the guests
• Other duties as assigned

Supervision Exercised : None

Supervision Received : Housekeeping Supervisors and Housekeeping Managers

Minimum Requirements :

High school diploma or GED, and / or equivalent work experience. Must have basic computer skills. Must be comfortable communicating with guests and staff in both English and Spanish. Attention to detail and able to multi-task many priorities. Self motivated and organized.

Physical Requirements :

80% Sitting

20% walking, standing and bending

Lifting / Carrying up to 30 lbs.

Hearing and manual dexterity

Distance vision 1-3 feet

Ability to work in all types of weather conditions

Ability to drive golf cart on occasion as necessary