Support Specialist I - Onsite (Asheville, NC)

LOCATION : Asheville, NC - this is an office-based position at our Ridgefield office in Asheville, NC. Prefer the person in this role to live in North Carolina or within 40 miles of the NC border. Vaya Health's office operates Monday - Friday from 8 : 30am-5 : 00pm EST.

GENERAL STATEMENT OF JOB

The Support Specialist I - Onsite position is responsible for technical and administrative support and training related to network and computer systems. The position supports both internal and external users with Vaya Health hardware and software. Working from the Ridgefield location, the specialist will also travel to remote sites as needed to provide hands-on support. Responsibilities are performed in accordance with policies, procedures, and under direction of the supervisor, ensuring all Vaya employees have the tools needed for their work and that Vaya's technology assets remain secure and operational.

ESSENTIAL JOB FUNCTIONS

User Support :

• Provide onsite and remote technology support to staff, contractors, and visitors using Vaya-issued equipment (laptops, MiFis, printers, scanners). Support software and applications including Microsoft 365 suite, Microsoft Teams, Adobe, and other approved tools. Execute tasks and technical projects assigned by Service Desk Manager, or ISD Leadership
• Provide support for all information security related issues and policies such as incident research, incident escalation and informational support
• Respond to support requests within the appropriate Service Level Agreement, perform detailed assessment of support requests prior to escalation. This shall include user information, computer / device information, description of issue, indication of ability to replicate issue and a list of troubleshooting steps taken prior to escalation
• Coordinate user access to systems (e.g., password resets, account unlocks).Participate in a rotating on-call schedule for after-hours support. Travel to Vaya remote locations for deployment, support, or troubleshooting needs.

Service Desk :

Other Duties as Assigned.

KNOWLEDGE, SKILLS, & ABILITIES

QUALIFICATIONS & EDUCATION REQUIREMENTS

OR

OR

OR

A degree alone does not prepare an applicant for this position. Some experience using / supporting information technology resources and / or customer service support would be important.

PHYSICAL REQUIREMENTS :

RESIDENCY REQUIREMENT : Prefer the person in this role live in North Carolina or within 40 miles of the NC border.

SALARY : Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation.

DEADLINE FOR APPLICATION : Open Until Filled.

APPLY : Vaya Health accepts online applications in our Career Center, please visit https : / / www.vayahealth.com / about / careers / .

Vaya Health is an equal opportunity employer.