Business Services Installer

Job Description

Job Description

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience

General Summary :

Business Services Installers perform service, maintenance, repair, installation, and basic programming of service delivery optical network terminals, IP telephony systems, and Integrated Access Devices. Responsible for installation, modifications, moves, adds, and changes of telephone, Internet, Ethernet, and video services for all business customers.

Essential Job Functions :

• Installs, repairs, and maintains carrier grade optical equipment and Integrated Access Devices for delivering Internet, Ethernet, IPTV and voice services;
• Performs all modifications, moves, adds, changes and installation of telephone and Internet services & devices;
• Locates trouble in Internet, IPTV, and telephone installations; repairs or replaces faults;
• Coordinates with repair, and other departments on service installations and changes to update billing and central office records;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
• Other related duties and projects as assigned.

Knowledge, Skills, and Abilities :

Education and Experience :

High School diploma or equivalent plus two years of related job training and work experience in IT, networking, electronics, or telecommunications. Associates degree in a related field preferred.

Certifications such as Cisco CCENT, CompTia A+ and Net +, Microsoft Certifications, etc. helpful.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!