Medical Equipment Customer Service Representative

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients / clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Assists with updating respiratory grid
• Clears previous day's route and checks all paperwork for accuracy and completeness
• Communicates with patients / clients and referral sources both verbally and in writing to ensure patient / client questions and concerns are processed in a timely manner
• Completes SOPs / CMNs and documents on tracking log
• Complies with all applicable company policies and procedures to meet JCAHO and company standards
• Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
• Maintains referral log
• Monitors office supplies
• Prepares deposit for location on a weekly basis
• Prepares invoices for next day routes
• Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
• Provides service for all retail / walk-in equipment requests
• Provides technical assistance to customers
• Verifies Medicare, Medicaid, and private insurance coverage information
• Works with outside agencies to resolve customer issues
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
• Predictable and regular attendance ( arrive to work on time)
• Ability to work cooperatively with others
• Deal politely with patients and referral sources
• Manage several tasks at once
• Performs other duties as assigned

Qualifications

Employment is contingent on

Required Education and / or Experience

Preferred Education and / or Experience

Skills and Competencies

Machines, Equipment and Technical Abilities

Physical Demands

Rotech Information

Benefits

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.