Call Center Relationship Specialist

Job Description :

The Call Center Relationship Specialist serves as the first point of contact for customers. They are responsible for answering inquiries, resolving issues, and building strong, positive relationships with clients. Their ultimate goal is to deliver exceptional customer service while identifying customer needs, offering solutions, and sometimes upselling or cross-selling products or services.

Job Responsibilities :

A Call Center Relationship Specialist may have responsibilities such as :

Customer Service

• Handle inbound and outbound calls in a professional manner.
• Answer customer questions and provide accurate information about products or services.
• Assist customers in resolving complaints, concerns, or technical issues.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Job Requirements :

Education & Experience

Relationship Management

Sales & Product Knowledge

Administrative Tasks

Team Collaboration

Skills & Competencies

Work Environment