Account Manager

Account Manager

At NXTThing, we are redefining the landscape of recruitment process outsourcing (RPO). We believe that hiring is both an art and a science, and we're pioneering a fresh approach that combines innovative technology with the human touch. Our mission is simple : to transform how companies attract top talent by offering innovative solutions tailored to their unique needs. The Account Manager role is responsible for the execution of our services to drive client retention and success. This will include leading teams of recruiters, phone interviewers and administrative staff to service the client's needs. This role possesses a deep knowledge of the clients' desired outcomes, develops and executes recruitment plans focused on achieving a clients desired outcomes with a focus on attracting talent, refining processes for efficiency, and driving retention.

Client Management

• Showcase an extremely high level of understanding of the recruiting process and client organization
• Build and drive plan to meet account and organizational goals
• Manage and document process changes requested by client, update in process map as well as in systems, and communicate changes to team. May design and / or recommend new or updated processes, team configuration, etc. as necessary
• Anticipate and minimize risks within partnership
• Prepare for and participate in project reviews with client and senior management
• Facilitate regular status meetings with client
• Develops and delivers client and management reporting

Team Management

Qualifications