Claim Examiner

Job Description

Job Description

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.

• We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.
• We are FOR providing practical and affordable products designed for those we serve.
• We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.
• We are FOR providing a personalized customer experience to our policyholders and producers.
• We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.

We do our best to :

Statement of Position

The Life Claim Examiner reports directly to the Life Claim Manager.

The Life Claim Examiner is responsible for managing and processing all assigned claims with adherence to company policies and contract provisions in full accordance of the law while demonstrating the highest levels of service professionalism in all they do.

The Life Claim Examiner is expected to :

JOB REQUIREMENTS AND QUALIFICATIONS

Education : High School Diploma, GED or equivalent required. Medical terminology and / or insurance experience preferred.

Experience :

Claim examiner : Minimum of 1 year of business / office experience.

Sr. Claim Examiner : Minimum of 2 years life / medical claims experience required.

Knowledge Requirements :

Certifications / Licensures : N / A

ADDITIONAL INFORMATION

Regular Working Conditions (Desk job with occasional walking, use of computer with hand and finger motions, close and distance vision, minimal noise level and no exposure to weather conditions)

Prolonged Standing Frequent Walking or Stooping Heavy Equipment or Machinery Operation

Heavy Lifting Increased Noise Level Exposure to Weather Conditions

Travel Required “On Call” Hours Required

Other Information :