CW- CRM Engagement Specialist

Crm Engagement Specialist

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results. This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 8 months. This term could be extended based on company business needs.

The CRM Engagement Specialist serves as the business liaison between the Wealth Distribution business and IT, supporting the processes associated with the Client Relationship Model (CRM) transformation strategy and execution. This job works closely with the business and key stakeholders to ensure the CRM is an effective tool to manage and grow existing and new relationships and monitor the client experience.

Key Responsibilities and Duties

• Supports the CRM transformation strategy and the execution of this strategy, with an emphasis on optimizing the technologies and processes to drive a seamless associate and client experience.
• Represents the Wealth Distribution business in reinforcing the need for the CRM transformation strategy to increase the integration and efficiency of technological partnerships and sales tools.
• Serve as a support liaison between Wealth Distribution leadership and IT partners within workstreams to drive innovation in technology tools & processes.
• Ability to work with minimal supervision and develops strong relationships with program leadership, sponsors, and workstream leaders.
• Supports leadership by staying connected to trends in the business and industry pertaining to the development of the CRM transformation strategy.
• Demonstrates ability to make recommendations of new techniques for addressing client needs and attracting new business.
• Monitors the associate and client experience through the CRM transformation.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required

7+ Years Preferred

Physical Requirements

Sedentary Work

Career Level

8IC Start Date : 17-Nov-2025 End Date : 31-Jul-2026 Travel Required : No

Base Pay Range

$58.65 / hr - $78.84 / hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team : Phone : (800) 842-2755 Email : accessibility.support@tiaa.org

Drug and Smoking Policy

TIAA maintains a drug-free and smoke / free workplace.