Customer Care Representative ISpectraforce Technologies • Lenexa, KS, United States

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Customer Care Representative I

Spectraforce Technologies • Lenexa, KS, United States

30+ days ago

Job type

Full-time

Job description

Title: Customer Care Representative I
Duration: 3 months
Location: Lenexa KS 66219
Shift Timings: Monday - Friday 7:30 am - 4:00 pm

Job Description:	Summary Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Duties and Responsibilities * Supports assigned client group(s) performing routine complexity health related customer excellence activities. * Typically makes routine outbound, health related customer calls following set scripts, procedures. * Maintains complete customer/patient confidentiality for all health, personal and other customer information. * Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. * Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. * Supports all client group(s) based on business needs. Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills) Required Work Experience: * 1-year related customer service excellence experience. Preferred Work Experience: * Health care and laboratory related experience. * Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: * Consistent exceptional customer service, accuracy and quality focus required. Knowledge: * N/A Skills: * Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. * Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital
Additional Job Details:	Must be detail organized Must be able to 10-key Must be able to type at least 40 wpm Must have customer service for internal and external calls Must be able to lift up to 50lbs Must be able to walk up and down stairs

Job Description:

Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.
Duties and Responsibilities
* Supports assigned client group(s) performing routine complexity health related customer
excellence activities.
* Typically makes routine outbound, health related customer calls following set scripts,
procedures.
* Maintains complete customer/patient confidentiality for all health, personal and other
customer information.
* Provides professional, respectful, customer excellence. Demonstrates caring and empathy
when delivering sensitive health information.
* Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service.
* Supports all client group(s) based on business needs.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Required Work Experience:
* 1-year related customer service excellence experience.
Preferred Work Experience:
* Health care and laboratory related experience.
* Experience delivering customer service excellence and achieving
productivity/accuracy/quality standards.
Physical and Mental Requirements:
* Consistent exceptional customer service, accuracy and quality focus required.
Knowledge:
* N/A
Skills:
* Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and
AI.
* Continuous Improvement: Embrace and thrive in an environment of continuous
improvement, innovation, and leveraging digital

Additional Job Details:

Must be detail organized
Must be able to 10-key
Must be able to type at least 40 wpm
Must have customer service for internal and external calls
Must be able to lift up to 50lbs
Must be able to walk up and down stairs

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Customer Care Representative I • Lenexa, KS, United States

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