Director of Renewals

Director Of Renewals

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.

We are seeking a strategic and results-driven Director of Renewals to launch our new renewals team in 2026 and own the end-to-end customer renewal process. You will be responsible for developing a team of Renewal Managers and executing strategies to retain and grow recurring revenue, ensure high customer satisfaction, and collaborate cross-functionally with Customer Success, Sales, and Finance. The ideal candidate will bring a deep understanding of SaaS or subscription-based business models and a passion for customer success and revenue growth.

Responsibilities

• Hire and manage the renewals team to achieve customer retention and revenue goals.
• Own the renewal strategy, including forecasting, pipeline management, and renewal playbooks.
• Partner closely with Customer Success and Sales to align renewal timing, upsell / cross-sell opportunities, and customer health data.
• Build scalable processes to improve renewal efficiency and reduce churn.
• Analyze renewal metrics and trends, identifying risks and opportunities within the customer base.
• Collaborate with Finance and Legal on renewal pricing, contract terms, and negotiation guidelines.
• Drive continuous improvements to CRM and renewal automation tools.
• Hire, train, and mentor team members to support their professional development and performance.
• Report on KPIs including renewal rate, net revenue retention (NRR), churn, and expansion revenue.

Experience

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.