Fusion ERP

Fusion ERP (Revenue Management (RMCS) Accounts Receivable Payables Collections Expenses Cash Management Fixed Assets Lease Management) Functional

Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical / functional specifications for Oracle Fusion ERP solutions.
• Provide excellence in customer service support track-incidence diagnosis replication troubleshooting and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation / review of Knowledge Articles.
• Stay up to date on Oracle ERP advancements recommending best practices and continuous improvements.
• Contribute to a collaborative knowledge-sharing team culture.

Qualifications & Skills

Mandatory :

Good-to-Have :

Fusion Cash Management Tax Module

SQL

Key Skills

Aviation Safety,Anti Money Laundering,Arabic Speaking,Helpdesk,Cargo,Accident Investigation

Employment Type : Full Time

Experience : years

Vacancy : 1