Senior Client Success Manager

Job Description

Job Description

Description : About Us

Care Solace is a fast-growing tech company on a mission to connect individuals and organizations with mental healthcare, social service resources, and providers in their communities. We are mission-driven, agile, and passionate about solving real-world problems with innovative solutions.

Job Purpose

We are looking for a Senior Client Success Manager to lead the full post-sale lifecycle for a portfolio of high-impact K–12 districts—from onboarding through renewal. You’ll build trusted relationships with district leaders, especially in student services and counseling, and serve as a strategic partner in driving adoption, engagement, and measurable outcomes.

You’ll work cross-functionally to deliver value, influence product direction, and ensure account growth and retention. This role is ideal for a deeply experienced CSM or district-facing consultant who excels at shaping outcomes at scale.

Key Responsibilities

Strategic Client Management

• Own the full client relationship post-sale, including onboarding, virtual and in-person training, adoption, and renewal
• Serve as a trusted advisor to officials in complex school districts, including superintendents, directors of student services, and counselors
• Lead strategic planning, outcome reviews, and engagement milestones with client leadership
• Advocate for client needs internally, partnering with Product, Sales, and Support to remove barriers and maximize value

Outcome Ownership

Cross-Functional Collaboration

Requirements :

Required Qualifications

Preferred Qualifications