Senior Director of Products and Services | Licensing and Permitting

Senior Director of Products and Services | Licensing and Permitting

Join to apply for the Senior Director of Products and Services | Licensing and Permitting role at City of Boston.

Overview

Millions of people interact with the City of Boston digitally each year to do everything from finding information on City services to paying a parking ticket. We believe these experiences should be easy to navigate and accessible. DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross‑functional team with a mission to improve the user experience of existing digital services, better engage and communicate with our residents, and build new systems to improve how the City delivers services online.

The Department of Innovation and Technology (DoIT) provides and maintains mission‑critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve.

As a Senior Director of Products and Services for Licensing and Permitting, you’ll lead large cross‑functional teams to deliver complex user‑centered service experiences across multiple work streams using agile methodologies and modern software development practices. You’ll build capacity for product innovation in government and influence policy, strategy, and direction at the intersection of people, process, and systems. You will be a senior leader responsible for the strategy and execution of our improvements to the City’s licensing and permitting functions, championing user needs and improving end‑to‑end user experiences through technology and service delivery improvements. You’ll partner with City departments, manage staff, and oversee the strategy, funding, and execution of digital license and permitting innovation. Your ability to communicate with clarity and build enduring working relationships will be embedded into everything you do.

Responsibilities

Strategy

• Act as a strategic leader : be responsible for decisions, policies, and procedures that have City‑wide impact on how the City delivers services to constituents, and how the City manages the internal products and services that support this work.
• Keep the product(s) vision, strategy, and roadmap aligned with our services principles, building internal and external buy‑in along the way.
• Remain current with the market of commercially available solutions and guide build vs. buy (or reuse) approaches for components and products that are part of the end‑to‑end service delivery.

Stakeholder Management

Delivery

User Experience

Product Operations

Management

Perform related work as required.

Minimum Entrance Qualifications

BOSTON RESIDENCY REQUIRED

You must live within Boston city limits at the start of your employment.

Terms

Union / Salary Plan / Grade : Non‑union / MM2‑12

Hours per week : 35

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