Clerk IV - Student Financial Services - El Centro

Student Financial Services Clerk IV

Under the general supervision of the Director of El Centro, the Student Financial Services Clerk IV will help drive the development and daily operations of El Centro. HCC is seeking one (1) Student Financial Services Clerk IV to support this equity-driven, Latinx-centered department. El Centro offers a bilingual, culturally responsive space that actively works to reduce inequities by providing services, resources, and support aligned with the specific needs of Latinx students and their families, while remaining open and accessible to all HCC students who may benefit. The drop-in center uses a collaborative, bilingual, case-management model to deliver :

• Academic & transfer advising
• Career readiness & exploration
• Financial aid advising
• Community engagement opportunities

Rooted in a vision of a Hispanic thriving learning community, El Centro prioritizes culturally responsive practices that promote academic success, advancement, and a strong sense of belonging for Latinx students and the wider HCC student population.

This position is responsible for being the liaison in the day-to-day operations between El Centro and the Student Accounts and Financial Aid Offices. This is a cross-trained professional that supports students and families seeking assistance with Financial Aid and Student Accounts. This individual will work with students to get financial aid and financial support to continue through to completion of degree. This position will assist with FAFSA completion, help students gain financial literacy skills and ultimately work toward increasing rates of early / on time FAFSA and financial aid application documents completion. Works as a team with the Academic, Community Outreach and Student Success Counselors to create a seamless one-stop shop for Latinx students.

Customer Service for Financial Services Information for El Centro :

Special Projects and Related Responsibilities :

Minimum Qualifications :

Preferred Qualifications :

Full-time, AFSCME Unit Position : Bi-Weekly salary : $1,894.66; Grade 13, plus a comprehensive State benefits package. Hours : 37.5 hours / week. Funding Source : State.

Disability Accommodations : Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check : Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).

All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.