Customer Service Associate

A company is looking for a Customer Service Tier 1 Associate.

Key Responsibilities

Provide first-level contact and convey resolutions to customer issues

Handle and resolve customer complaints or inquiries via email, chat, and other communication channels

Identify, research, and resolve customer issues using the software suite

Required Qualifications

At least six months of experience in customer support (email and chat)

Proficient in English, both oral and written

Knowledge of e-commerce platforms and PPC advertising (preferred)

Familiarity with ticketing systems like Zendesk, Slack, or Jira (preferred)

Stable internet connection with a backup plan and a laptop / PC with at least 8GB RAM