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Business System Analyst

Business System Analyst

CrescensHartford, CT, United States
3 days ago
Job type
  • Full-time
Job description

Job Title : Business System Analyst

Duration : 12 Months

Location : Hartford, CT-Remote

Note :

  • Travel to various state offices may be required . Client is located in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided .

Job Description :

The Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the client.

  • The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant product / project documentation, and perform solution testing consistent with the goals and objectives of the client.
  • Experiences Required for This Role

    Requirements Analysis - At least 5 years of experience and use cases with the following :

  • Evaluating business processes and user needs
  • Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management
  • Prioritizing requirements based on product roadmap, business needs, and technical feasibility
  • Ability to navigate complex stakeholder relationships, competing resources, and priorities
  • Requirements Documentation - At least 3 years of experience and use cases with the following :

  • Conducting meetings and presentations to share ideas and findings
  • Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria
  • Gathering, documenting, and reporting critical information from meetings with various stakeholders
  • User Acceptance Testing - At least 2 years of experience and use cases with the following :

  • Ensuring solutions meet business needs and requirements
  • Performing user acceptance testing
  • Classifying and documenting defects
  • Digital Platforms, Tools and Discipline - At least 2 years of experience and use cases with the following :

  • Working with enterprise scale digital platforms specializing in at least 3 : omni-channel service delivery, web content management, customer relationship management, identity and data integration
  • Establishing continuous improvement / delivery pipeline to continually improve products post-launch based on customer research and feedback
  • Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA / Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
  • Staying up to date on the latest process and IT advancements to automate and modernize systems
  • Knowledge, Skills, and Ability

    Business Analysis

  • Exceptional analytical and conceptual thinking skills
  • The ability to influence and determine acceptable solutions with stakeholders
  • Advanced technical and documentation skills
  • Fundamental analytical and conceptual thinking skills
  • Reporting and presenting
  • A track record of following through on commitments
  • Excellent planning, organizational, and time management skills
  • A history of leading and supporting successful projects
  • Performance in Complex Situations

  • Communication and collaboration with state-wide partners
  • Clearing challenges for team members
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement fitting to the ever-changing environment
  • Ability to juggle multiple project workstreams
  • Service Design Team Building

  • Supporting teammates' skills and behaviors development and delivery
  • A balance between strong domain expertise and flexibility
  • Prioritization, organization, and triage in an independent environment
  • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
  • Ability to maintain strict confidentiality
  • Judgement in dealing effectively and diplomatically with all levels of government staff
  • Preferred Skills & Qualifications

    Other Desirable Skills

  • A bachelor's or master's degree in business or related field
  • 5 years of business analysis or a related field.
  • 2 years of user-centered design
  • 2 years of user research and analytics
  • 1 year of customer relationship management platforms such as Salesforce
  • 1 year of web content management platforms such as Sitecore
  • 1 year of cloud-based services and solutions such as Azure
  • Required Skills :

  • AGILE - Agile Development Methodology
  • Project management