Print & Financial Services Project Manager

Print And Financial Services Specialist Project Manager

The role of the Print and Financial Services Specialist Project Manager is to plan, execute, and finalize project tasks associated with solutions associated with the Patient Tools. The Print and Financial Services Specialist is responsible for coordinating the efforts of project resources (to include vendors) in order to deliver projects according to plan. The Specialist is also required to oversee quality control throughout the duration of the project. In this challenging role you will be expected to complete the set-up of new merchant accounts, boarding support as well as maintenance changes to our existing merchants. This process will include researching and resolving exceptions to account set up rules and policies, verification of readiness for new merchant applications, and quality control audits of new merchant accounts and maintenance.

Key performance indicators for this role are to meet or surpass client's expectations and receive a favorable rating from the client upon project completion, ensure project completion is resolved within expected time frame and achievement of project estimated revenue prior to transition of the business account.

What You'll Do

• Ability to comprehend Data Dictionaries, file structures and file formats
• Complete understanding of the Waystar solutions and how the solutions can be applied to the clients business practices
• Direct and manage multiple client projects and facilitate to a timely resolution of project
• When serving as a project resource, the Specialist is responsible to serve as a liaison between the vendor and Primary Project Manager
• Proactively manage changes in project scope and devise contingency plans for these changes
• Identify and timely resolution of service disruption to the satisfaction of all parties involved
• Appropriately escalate incidents that compromise project deliverable to the appropriate personnel
• Timely execution of task and project deliverables
• Meet project financial objectives to comply with estimated project revenue
• With projects where the Specialist is the primary point of contact with the client (serving the role of Project Manager)
• Define project scope, goals and deliverables that support operational business goals
• Effectively communicate project expectations with client, project team members and all involved parties
• Set and continually manage project expectations with client and project team members
• Plan and schedule project timelines and milestones using operational appropriate tools
• Meet project financial objectives to comply with estimated project revenue
• Demonstrate effective written and verbal communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Vendor relations skills would be a strongly preferred
• Consistently reliable and account for ones actions
• Client and colleague relationship management skills
• Verification (quality control) of new merchant accounts
• Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments
• Remain flexible and willing to assist the customer, by working with our vendors and partners to accommodate changes or special requests whenever possible
• Perform other tasks and special projects as assigned by the Financial Services Implementation Manager
• Perform other duties and / or projects as assigned by management within the area of responsibility and control
• Travel may be required

What You'll Need

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most : their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid / Medicare payers. We are deeply committed to living out our organizational values : honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012.

Waystar Perks

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category : Client Operations

Job Type : Full time

Req ID : R2807