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Technical Account Manager

Technical Account Manager

Yardi Systems, Inc.Boise, ID, United States
5 days ago
Job type
  • Full-time
Job description

About the Role :

Are you an individual with a robust technical acumen coupled

with a dedicated customer-service orientation? Join Yardi as a Technical

Account Manager on our dynamic Senior Living team and become an integral part

of revolutionizing senior living experiences. As a Technical Account Manager

(TAM), you will be a proactive partner empowering our esteemed clients with

top-tier consultative insights, seamless implementation processes, ongoing

system support, and tailored professional services. As a Technical Account

Manager at Yardi, you'll enjoy a collaborative and growth-oriented environment

while spearheading the transformation of the senior living landscape.

What You'll Do :

  • Lead software implementation, configuration, and deployment

of Yardi products for assigned clients

  • Provide expert guidance on product features, best practices,
  • and strategic solutions tailored to client needs

  • Analyze client operations to identify opportunities for
  • optimization and improved outcomes

  • Manage and resolve complex or escalated software issues,
  • collaborating closely with internal teams

  • Build strong client relationships by delivering proactive,
  • consultative support and identifying growth opportunities

    Who You Are :

  • Bachelor's Degree in Business, Finance, Math, or
  • Computer / Engineering Sciences; or an equivalent combination of education and

    experience

  • Two (2) years of technical or client support experience
  • Advanced knowledge of Yardi domain or significant experience
  • in relevant industry

  • Demonstrated ability to independently manage and resolve
  • client issues and requests

  • Advanced technical and product knowledge of one or more
  • Yardi software products

  • Knowledge of accounting practices
  • Understanding of the property management or relevant Yardi
  • supported industry and industry best practices

  • Competence in one or more of the following areas : Microsoft
  • operating and network system operation, relational databases, or SQL / Oracle

    language

  • Independent, sound decision making, critical thinking, and
  • problem-solving skills

  • Proven time management and organization skills
  • Excellent written and oral communication skills
  • Client-centered commitment and focus
  • Excellent interpersonal skills
  • Ability to meet critical deadlines and prioritize multiple
  • tasks in a fast-paced environment

  • Collegial, team-oriented disposition with the ability to
  • establish cooperative working relationships with all levels of employees and

    clients

  • Proficiency in Microsoft 365 desktop applications
  • Ideal to Have :

  • Ability to configure and manage networks and peripherals
  • Experience with HTML / Cloud Services
  • Real Estate runs on Yardi. About Us :

    Yardi pioneers the property tech industry by seamlessly

    blending 40 years of tradition with forward-thinking innovation. We've created

    a team of over 10,000 employees in over 40 locations around the globe dedicated

    to making great real estate software products. We offer a dynamic work

    environment, comprehensive training programs, and abundant opportunities for

    career growth.

    Discover the Yardi Difference :

    Yardi is more than just a software company - we are

    dedicated to creating a positive impact in our communities. Annually, Yardi

    extends philanthropic support to organizations chosen by our employees. Our

    team has contributed to over 350 nonprofits globally, demonstrating our

    commitment to various causes and communities.

    Our award-winning culture, consistently recognized by

    Glassdoor's prestigious "Best Place to Work", fosters support,

    collaboration, and growth. We prioritize your well-being with comprehensive

    benefits, including 100% paid employee medical premiums, company profit-sharing

    plan, and flexible work arrangements.

    If you are looking for a rewarding career that combines

    technical prowess and outstanding customer service, this is the opportunity

    you've been waiting for. Join us and be part of a team that empowers clients

    worldwide with innovative solutions and exceptional service!

    #TeamYardi. #YardiCareers #hiring

    Annual Salary Range : $72,800 - $76,440

    All submissions for open positions should be received

    through Yardi's applicant portal, accessed from Yardi's corporate website.

    EOE / Race / Gender / Disability / Vets

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  • #LI-Hybrid

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    Technical Account Manager • Boise, ID, United States

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