Client Services Technician

We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users.

In this role, you will be responsible for fielding all incoming support requests, prioritizing / assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner.

We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills.

RATE : $40 to $45 per hour

LENGTH : 6 months to 1 year with a high possibility of extension

As a Client Services Technician, you'll :

• Provide onsite support 5 days per week.
• Manage Tier 1 support requests via emails, Slack, and Jira / ServiceNow service desk tickets.
• Manage, work, and track tickets in ticketing systems.
• Manage escalations to other IT staff.
• Identify and report support trends.
• Create, manage, and troubleshoot accounts and access via Active Directory.

Requirements

Benefits

Commitment : This is a full-time, ongoing contract position, open to candidates local to the Las Vegas area. contract position, open to candidates local to the Las Vegas area.