Healthcare Architect

Role : Pega Business Architect (Healthcare) Location : Remote Duration : 6 - 12+ Months Roles & Responsibilities :

• Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain , driving end-to-end business solutions.
• Lead and facilitate discovery workshops , gather requirements, and translate business needs into Pega solution capabilities.
• Work closely with cross-functional teams , including business stakeholders, developers, QA, and UX teams, to define and deliver scalable and effective business processes.
• Collaborate with C-level executives (CPO, COO, CIO) to align business goals with technical solutions and ensure stakeholder buy-in.
• Develop and maintain process maps , customer journey maps , and documentation for all workflows and user stories.
• Provide SME-level guidance on customer service and contact center solutions, including IVR , case management , and service request workflows .
• Participate in Pega application design sessions , ensuring best practices and Pega Guardrails are followed.
• Use APLEX and Feather design frameworks to architect scalable and reusable components and workflows.
• Conduct gap analysis , identify areas for improvement, and drive continuous process optimization .
• Mentor and guide junior BAs and team members; foster a collaborative, solution-oriented environment.
• Serve as a liaison between the business and technical teams , ensuring the final product meets both functional and strategic objectives.
• Manage scope changes, prioritize requirements, and negotiate trade-offs with business partners.
• Ensure delivery quality through involvement in reviews, walkthroughs, and validation of final solutions.

Must-Have Skills :