Business Success Associate

Posted Monday, October 13, 2025 at 4 : 00 AM

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies.The Shentel family of brands includes : Shentel : Provides traditional cable Internet services for small towns and rural communities. Glo Fiber : Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business : Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com .

At Shentel, our mission is to enrich the lives of the customers we serve with the highest quality communication services. If this sounds like you, come be a part of our mission and join the growing Shentel Customer Care Team!

As a Business Success Associate (BSA), you will play a pivotal role in the continued stability and growth of our organization by serving as a front-line representative for Shentel. The BSA is a part of a supportive, sales and service-oriented team that :

• Provides honest and committed customer care to fulfill customer needs and promote quality customer experiences
• Engages in real-time customer service that not only meets expectations but delivers an outstanding customer service experience
• Educates business customers by answering billing as well as product and service questions
• Captures opportunities to offer new, additional, and upgraded services to new and existing customers

How We Reward You

You Worked Hard For

It's time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel's Customer Care Team!

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact aHR Representative at 540-984-5241 or employment@emp.shentel.com . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

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