Retail Associate

Retail Associate

As a Retail Associate, you will greet customers, deliver exceptional service, and handle any customer inquiries. Your goal will be to provide exceptional customer service and experiences by using good communication and listening skills. Your success will depend on your ability to support team members and customers during every interaction.

What We Offer :

Competitive Compensation - Including a company matched 401k and a Sign-on Bonus

Paid Vacation

Wellness Support - With 24 / 7 access to our Employee & Family Assistance Program

Pay Range -$16 - $20 hourly

Your Responsibilities :

Promote, work, and act in a manner consistent with the brand and "The Irving" customer experience standards

Greet customers, including answering phones, by providing clients with the highest level of customer service that is unique to the Irving experience, demonstrated through a courteous demeanor, and outstanding service

Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment

Handle customer inquiries or complaints in line with policies and procedures

Keep track of all cash / credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash / credit intake equals receipts

Assist in the maintenance of the store and stocking shelves as needed

Your Skills : Basic math skills

Attention to detail

Good customer service skills

Good communication skills

Your Experience :

2 years in a customer service role

G.E.D or equivalent