Customer Engineer

Overview

Armis, the cyber exposure management & security company , protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see protect and manage all critical assets – from the ground to the cloud . Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24 / 7. Armis is a privately held company headquartered in California. Hybrid 3 days a week. Hubs : Boston, MA, Dallas, TX, Austin, TX, Arlington, VA.

The Armis Customer Engineer (ACE) team drives the Armis deployment value by collaborating, reinforcing, and improving deployment efforts wherever possible. An ACE's day-to-day involves expanding the Armis deployment and visibility into the customer environment and enabling seamless operation of the Armis platform. ACE transactions are requested through a ticketing system. ACEs work with the Technical Account Managers (TAM) to successfully deploy and expedite the time to value of the Armis platform. The ACE engineer handles technical network and security-related activities in the customer environment as designated by the Technical Account Manager. This role is a strong introduction to Cyber and vendor space.

Responsibilities

• Extensive travel to customer sites for up to the first 6–8 months, requiring 40–80% travel commitment
• Coordinate travel logistics, including car rental, flight and hotel accommodations
• Successfully complete 100+ Armis installations within the first 6–8 months
• Communicate project progress
• Perform technical activities and tasks alongside TAMs and CSMs to Armis customer base throughout the deployment process
• Perform network engineering and security-related tasks on multiple sites and deployment efforts globally (remote); provide supplemental coverage to CSM processes where applicable
• Collaborate with different teams to promote success, scalability, and efficiency
• Assist in troubleshooting Armis integrations and network connectivity; demonstrate ability to dive deep into security topics and tools
• Use ticketing system to log, track, and manage ACE support requests

Requirements

Preferred Skills

Salary range guidance for this position is : $75,000 - $95,000

The salary range listed does not include other forms of compensation or benefits (bonuses, commissions, stocks, health insurance, etc.). Visit our careers site for more information on benefits at Armis.

The choices you make in your career journey matter. Armis values work-life balance and offers comprehensive health benefits, discretionary time off, paid holidays, and an inclusive workplace. Armis is proud to be an equal opportunity employer and does not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or marital status. In compliance with federal law, all persons hired will be required to provide identity and legal authorization.

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