JOB DESCRIPTION
Under direction of the Vice President of Student Services, exercise overall leadership of the Student Support Services Division providing functional supervision over assigned positions. Provide vision and leadership to develop, organize and implement the Division's goals and objectives; plan, develop, organize schedule, direct, improve and evaluate the department's programs, services, and activities; and provide oversight, development, and coordination of all elements of the areas assigned, including EOPS / CARE, CalWORKs, NextUP, and Guardian Scholars (Foster Youth), Student Development, Veterans Services, Special Resources Center, and Student Health & Wellness. Evaluate and improve processes within Student Support Services to assure that all services provided to students are prompt, efficient and promote student retention and success.
Foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the departments and Division; lead by example; actively participate in and support College-wide shared governance components and activities and other collaborative processes; encourage professional excellence among assigned staff; and promote, foster, and facilitate an organizational culture of customer service, teamwork, and innovation.
FUNCTIONAL RESPONSIBILTIES : Job Level
1. Plan, organize, coordinate, and direct the operations and activities of the Student Support Services Department, including meeting compliance requirements, filing reports, managing budgets, monitoring timelines, and ensuring quality outcomes.
2. Manage the development of programs and services designed to assure that students receive the support needed to successfully transition into college and complete their program of study. Evaluate the effectiveness of student support services and programs and provide clearly written reports and analyses when requested or appropriate.
3. Assure collaboration between all learning communities, programs, the Division of Counseling & Student Success, and academic divisions to prudently use staff and fiscal resources to provide all students with the support needed to succeed. Facilitate internal partnerships between and among other student services areas, Academic Affairs, and Administrative Services.
4. Assure the provision of a student-centered, customer-service oriented environment for the delivery of all Division functions and promote such an environment across campus. Provide leadership in the use of technology to assure the effectiveness and efficiency of student support services operations.
5. Direct and participate in the administration, development, and implementation of disciplinary actions in response to unacceptable student behavior; ensure compliance with the Student Discipline Policy; coordinate and direct activities to ensure proper and timely resolution of issues and conflicts related to student disciplinary matters and grievances; coordinate and conduct meetings and hearings related to student discipline, grievances, and appeals.
6. Recommend and participate in the development of policy as necessary for the College to properly implement effective student support programs.
7. Regularly analyze Division staffing needs, lead the Division in its faculty and staff prioritization process and make recommendations to the Vice President of Student Services. Hire, supervise and evaluate assigned staff, faculty, and provide for appropriate staff and faculty development, assuring compliance with the College's personnel policies, procedures, and practices. Set priorities for resource needs and identify resources for development through grants and alternative sources when appropriate.
8. Chair the Student Services Program Review Committee and provide oversight for the Service Area Outcome assessment process. Advance institutional effectiveness measures by ensuring that Service Area Outcomes (SAOs) are written and assessed; all program review and annual planning documents are completed in a timely manner utilizing appropriate metrics.
9. Administer and manage a behavioral intervention team to oversee the case management and team meeting for a student mental health intervention program.
10. Administer and manage Student Grievance Process, informal and formal resolutions, potential grievance hearings, and the Appeal Process.
11. Act as the alternate ADA / 504 accommodations point of contact for students who wish not to use the services of the Special Resource Center for reasonable accommodations.
12. Be an involved participant on the Vice President's management and leadership teams; collaborate with other managers within the area in the development of area plans and priorities.
ORGANIZATION MANAGEMENT
1. Maintain up-to-date knowledge of the regulations, policies, requirements, and eligibility criteria for assigned programs and ensure compliance with the College's policies, procedures, and practices.
2. Strengthen processes, programs, and services through the effective and efficient use of assessment, program review, planning, and resource allocation. Establish priorities in conjunction with the College's comprehensive planning and budgeting guidelines. Develop and implement an organizational structure that maximizes utilization of resources and ensures effective and efficient delivery of services.
3. Train, supervise, motivate, and evaluate the performance of managerial, professional, operational, technical, and support personnel as assigned; recommend transfers, reassignment, termination, and disciplinary actions as needed; delegate and review assignments and projects; evaluate work products and results, develop appropriate procedures to accommodate need for information and assistance; establish and monitor timelines and prioritize work. Monitor employee performance on a regular basis and provide coaching for performance improvement and / or development as needed. Anticipate, prevent, and resolve conflicts under areas of supervision.
4. Plan for efficient and appropriate use and security of assigned facilities; assure compliance with health and safety regulations.
5. Work with Information Technology personnel on a continual basis to enhance and improve relevant computer systems. Learn and apply emerging technologies to perform duties and provide services in an efficient, organized, and timely manner. Work to modernize infrastructure and technological resources to facilitate a positive learning and working environment and promote student success.
6. Perform other duties as assigned.
For a full listing of duties and work expectations, please refer to the job description located at : Dean_Student Support services.pdf (elcamino.edu)
REQUIRED QUALIFICATIONS
MINIMUM QUALIFICATIONS
Education : Master's degree
Experience : One (1) year of formal training, internship, or leadership experience reasonably related to the administrator's administrative assignment.
LICENSES AND OTHER REQUIREMENTS
Valid California driver's license
Note that for travel reimbursements, a valid California driver's license and successful completion of the District's Defensive Driver Training program is required.
DESIRABLE QUALIFICATIONSDesirable Education : Master's degree in a student focused discipline or the equivalent. Desirable Experience : Three (3) years of administrative experience in student support programs. Direct experience in grant-funded project / program management at the federal and / or state level in a similar community college setting.
Knowledge / Areas of Expertise : Job Level
Abilities / Skills : Job Level
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully.
Note : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Standard office setting. Duties are performed primarily in an office environment while sitting at a desk or computer workstation. Incumbents are subject to extensive contact with students, faculty, and staff with frequent interruptions, noise, and demanding timelines. At least minimal environmental controls to assure health and comfort. Frequently involves working non-standard, evening, and weekend hours.
Physical Demands
Incumbents regularly sit or stand for long periods, travel short distances on campus on a regular basis, travel to various locations to attend meetings and conduct work, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry, and / or move objects weighing up to 25 pounds.
SALARY RANGE Starting salary is $169,614 annually.Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a case-by-case basis. Salary increases are granted on the first day of the month following each year of service, until the annual maximum step is reached($196,626 annually).
CONDITIONS OF EMPLOYMENT
Full-time, 12-month, educational administrator position on a renewable employment contract. During the winter recess, all administrators are required to charge three (3) days of accrued vacation between Christmas and the New Year holidays.
Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, submit Certificate of Completion of the Tuberculosis Risk Assessment and / or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.
BENEFIT HIGHLIGHTS
Health, Life, Dental and Vision Insurance
The College provides a diversified insured benefit program for all full-time employees, including medical, dental, vision and life insurance. Dependent medical, dental and vision insurance is available, toward which both the College and the employee contribute.
Sick Leave and Disability
Accrued paid sick leave is one day for each month of service with no maximum accrual. Rather than State Disability Insurance, limited sick leave benefits are available for days beyond the earned sick leave days and are paid at 50 percent.
Retirement
Full-time employees contribute a percentage of their regular salary to either the State Teachers Retirement System (STRS) or to the Public Employees Retirement System (PERS) and Social Security. Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.
Summer Work Hours
During the summer, employees work eight 32-hour work weeks with full pay.