Network Technician / Network Administrator

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Project Scope

The Division of Technology Services is responsible for developing, implementing, maintaining, and supporting multiple mission-critical applications for the Department of Social Services. This position will also assist in enhancing the agency's facilities and network documentation efforts and contribute to a dashboard-driven view of agency assets. This position reports directly to the Senior Network Architect.

Roles / Responsibilities

• Install and implement LAN and wireless infrastructure including switches, cabling, APs, and other components.
• Troubleshoot and resolve moderately complex network issues and implement root cause prevention.
• Monitor and optimize network performance, document incident resolution paths.
• Maintain and update SOPs, diagrams, and technical documentation.
• Assist in hardware / network design, configuration, and infrastructure planning.
• Maintain a complete and updated network equipment inventory and assist in lifecycle planning
• Evaluate new networking technologies and provide integration recommendations.
• Collaborate with Facilities and Finance to update the master inventory of DSS locations, including :
• Property ownership (county / private / DSS lease)
• Address, county, square footage, network bandwidth.
• Price / cost, DSS positions assigned to facility.
• Work directly with James on floor plan / system inventory updates.
• Add details to office floor plans including workstations and equipment placements.
• Produce and maintain a centralized dashboard (working jointly with relevant DTS staff) that :
• Displays all facility data.
• Provides links to floorplans (PDF / CAD)
• Pulls in DSS personnel count, facility components, and system data.
• Ensure facility data is well-documented and available in reportable format.
• Perform physical audits and cleanup of network closets, labeling and organizing to industry standards.
• Update and maintain CAD / PDF "as-built" network diagrams, including cable pathways, patch panels, and rack layouts for all 68 DSS office locations.
• Conduct on-site cellular signal strength assessments using SIM-based tools to support SD-WAN carrier selection.
• Network closet audit reports (with before / after photos and patch documentation).
• Up-to-date floorplans with workstations and network layouts for 68 offices.
• Monthly summary of activities, hours worked, and progress.
• SOPs and documentation for patching and network closet standards.
• Dashboard implementation and associated facility data.

Mandatory Skills

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting and Government Administration

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