Loan Servicing Specialist

Job Summary

Answer and follow up with inbound customer service-related telephone inquiries for area of responsibility. Assist customers by identifying customer information within database and answering inquiries. Provide direction to customers on using the company web site. Respond to inquiries for information from internal clients. Perform and communicate information processing requests from customers to appropriate area or person. Access computerized financial information to answer general and specific account questions. Record and store information using computers with business processing software. Investigate, research, and resolve accounts payable and accounts receivable issues or discrepancies. Check figures, postings, and documents for correct data entry, mathematical accuracy, and proper codes in system of record. Anticipate and address customer’s service needs. Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other duties as requested.

Responsibilities

Access computerized financial information to answer general questions as well as those related to specific accounts.

Answer and respond to inbound calls related to customer accounts.

Investigate, research, and resolve accounts payable and accounts receivable issues or discrepancies including contacting and working with appropriate individuals to obtain the necessary information.

Record and store information using computers with business processing software.

Submit requests on behalf of customers, reports, statements and forms to internal processing groups.

Keep team leads / managers / directors abreast of trends and issues or status of work.

Maintain confidentiality of proprietary materials and information

Protect the privacy and security of customer information.

Follow company and department policies and procedures.

Perform other reasonable job duties as requested.

Specific Candidate Profile

High School diploma / G.E.D equivalent

At least 1-year experience Customer Service / Call Center

Skills & Attributes

Effective Listening

Professionalism

Customer Service Oriented

Stress Tolerance

Effective communication – verbal and written

Problem Solving

Adaptability

Positive Attitude

Patience

Conflict Resolution

Teamwork

Pay and Benefits Pay Range Minimum : $17.00 per hour

Pay Range Maximum : $18.50 per hour

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies : medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.