Technical Lead

Desktop Support Engineer

• Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11.
• Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation / slow ness issues.
• Extensive work experience in installing and configuring Mac Laptops / OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac.
• Provide solution for OS upgrade and patching related issues.
• Ensure all security and audit compliances are implemented with SLA.
• Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues.
• Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune.
• Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management).
• Hands on experience with Tanium. Configure and manage all the end points across the enterprise.
• Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration.
• Install, configure and manager AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD.
• Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications.
• Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop / Laptop / OS / Application issues.
• Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread impact.
• Need to identify Service Improvements / Value Additions / Automation opportunities and work to implement them.
• Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs. TCS Employee Benefits Summary : Discretionary Annual Incentive. Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support : Maternal & Parental Leaves. Insurance Options : Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement. Time Off : Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range- $55,000-$90,000 a year

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