Print Production & Customer Service Specialist
Location : Grand Copy Center – Oakland, CA
Employment Type : Full-Time or Part-Time
At Grand Copy Center , we combine high standards of quality with the personal touch of a small, family-owned business. We take pride in delivering fast, accurate, and professional print solutions for our customers — and we’re looking for a talented, reliable, and service-oriented team member to join our growing shop.
If you have experience in the printing industry, a keen eye for detail, and a passion for helping people, this could be the perfect opportunity.
What You'll Do :
As a Print Production & Customer Service Specialist, you’ll play a critical role in both the front-end customer experience and back-end production operations.
Your Responsibilities Will Include :
Artwork Review & Prepress Setup :
- Review client-submitted artwork to confirm correct dimensions, resolution, and bleed.
- Resize or modify artwork as needed using Adobe Photoshop and / or Illustrator.
- Prepare and program jobs on print production machines for digital output.
Client Interaction & Sales :
Greet and assist walk-in clients with warmth and professionalism.Handle order pickups, process payments, and answer questions.Answer incoming phone calls and support clients with basic order information.Print Production & Finishing :
Operate printing and bindery equipment including laminators, cutters, folders, and other finishing machines.Ensure all jobs are completed with accuracy, quality, and attention to deadlines.Order Processing & Organization :
Manage online order intake and ensure jobs are organized, scheduled, and prepared for production or pickup.Maintain a clean, efficient, and customer-friendly workspace.What We're Looking For :
Prior experience in the printing industry (digital print production preferred).Solid working knowledge of Adobe Photoshop and Illustrator, especially for print setup tasks.Strong math skills and the ability to learn new tools and processes quickly.Excellent communication and customer service skills.Dependable, proactive, and able to multitask in a fast-paced environment.Schedule & Availability :
Monday–Friday, 10 AM – 5 PM (occasional Saturdays as needed).Full-time and part-time positions available.Why Work With Us?
Family-Owned Environment : A supportive, close-knit team that values integrity and collaboration.Hands-On Variety : No two days are the same — from digital production to customer care, you'll stay engaged.Growth Opportunity : Learn new skills and grow within a respected local business.Competitive Pay : Based on your experience and skill-set.If you’re friendly, dependable, and ready to bring your printing experience to a team that values both craftsmanship and customer care, we’d love to hear from you.
Apply today and become part of the Grand Copy Center family!