Customer Operations Engineer

Overview

Job Description : Customer Operations Engineer

Build scalable customer success operations for next- revenue technology

About Revic

Revic is an innovative, seed-stage company transforming how revenue teams operate through advanced AI-driven agents. We're building the future of sales, empowering teams to focus on fewer, better opportunities, accelerating growth through AI-powered insights and precision.

Role Overview

We're seeking a technically-minded Customer Operations Engineer to build the operational foundation of our customer success function. This role is perfect for an analytical, detail-oriented professional who wants to combine technical skills with customer impact. You'll work directly with our leadership team to create scalable processes, generate customer insights, and ensure seamless customer experiences as we grow from early access to mainstream adoption.

Key Responsibilities

• Customer Data & Analytics : Build and maintain customer health dashboards, usage analytics, and success metrics tracking using SQL, spreadsheets, and business intelligence tools
• Technical Implementation Support : Assist customers with Revic setup, CRM integrations, and troubleshooting technical issues during onboarding and ongoing usage
• Process Automation : Design and implement workflows that streamline customer operations, from onboarding sequences to renewal processes
• Meeting Coordination & Scheduling : Manage customer meeting logistics, onboarding sessions, check-ins, and escalations while maintaining detailed customer interaction records
• Customer Artifact Creation : Produce ROI reports, usage summaries, implementation guides, health score reports, and technical documentation for customers
• Operational Efficiency : Build repeatable playbooks and standard operating procedures that scale with our growing customer base
• Cross-Functional Support : Partner with Product and Engineering teams to communicate customer feedback and technical requirements
• Data-Driven Insights : Analyze customer behavior patterns to identify expansion opportunities, churn risks, and product improvement areas

Required Qualifications

Qualifications

Why Revic

Join us in building the operational excellence that powers customer success in the AI-driven future of revenue. If you're analytically minded, technically curious, and excited about creating scalable processes that drive customer outcomes, we'd love to hear from you.

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