Residential Case Manager - Community Bridge Program

• Understand and be responsible for performing all duties in accordance with the agency and program policies and procedures. Identify appropriate procedures for various situations.
• The RCM will be working at a 24/7 residential facility and will be expected to ensure that all state mandated regulations for coverage are being met. Due to these regulations an RCM is not permitted to leave the residential site until their relief has arrived and must ensure the required ratio of two staff per shift is maintained at all times.
• Maintain the physical site by prompting residents to perform household duties and report any needed facility-related repairs. Ensure health and safety standards are met and maintained. Maintain an inviting and comfortable atmosphere in the office and common spaces.
• Attending necessary training and professional development sessions to enhance agency-wide knowledge. Attend a minimum of 15 hours per calendar year of training.
• Complete all job duties in accordance with the mission and values of CHS.

• Pre-employment physical and TB screening with results stating person is free from communicable disease, at hire and every two years thereafter
• Act 34 Criminal, Act 33 Child Abuse, and FBI Criminal clearances
• Excellent communication and interpersonal skills
• Exceptional customer service communication
• Cultural competence, being able to work effectively with all backgrounds
• Experience and ability to de-escalate mental and behavioral health crisis situations
• Strong organizational, phone and computer skills
• A working knowledge of the social service system through life or job-related experience
• A willingness to work both independently and collaboratively
• Strong ability to navigate the Internet to familiarize and access various resources
• Ability to work and travel independently

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