Director, IT (Telecom) - REMOTE

Director Of It (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

• Strategic Leadership

Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.

Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.

Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.

Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.

Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.

Job Qualifications and Skills

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

Experience

12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.

5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.

Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.

Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.

Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.

Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

Technical Expertise

Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.

Experience with AI, automation, workforce management, speech analytics, and CRM integrations.

Familiarity with digital identity, authentication, and secure document workflow platforms.

Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

Leadership & Interpersonal Skills

Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.

Exceptional communicator skilled at influencing across technical, operational, and executive teams.

Proven track record of vendor and stakeholder management at enterprise scale.

Strategic thinker focused on innovation, resilience, and customer experience excellence.

Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL