Associate Employee Relations Team Member Concerns Specialist

Human Resources Specialist

Responsible for delivering focused HR expertise through guidance and support regarding team member concerns across the Northwell Health system. Advocates for team members to support organization culture and values. Provides risk and credibility assessments in partnership with leadership and other internal partners.

Job Responsibilities :

• Provides support for all Northwell team members including physicians with direction from the Team Member Concerns and Resolutions (TMCR) leadership.
• Identifies, escalates concerns to applicable levels of leadership and stakeholders based upon the complexity / severity.
• Manages team members concerns from initial intake to resolution in consideration of the complexity while maintaining confidentiality, respect and empathy throughout the resolution process.
• Facilitates and collaborates with all levels of leadership and other internal stakeholders (ACC, Legal, Labor, Employee Assistance etc.) to provide risk assessment and discuss potential opportunities for resolution.
• Communicates effectively identifying relevant questions to evaluate basis for team member concerns. Establishes trust and builds rapport.
• Reviews, researches, responds, and tracks all employee relations requests in applicable systems and in the appropriate timeframe.
• Communicates effectively with team members and stakeholders identifying relevant questions to evaluate basis for team member concerns. Establish trust and build rapport.
• Operates under general guidance with varied case assignments which require critical thinking and independent decisions on course of action.
• Records and maintains detailed, precise notes to support grievance officers for both union and non-union grievance processes.
• Monitors and maintains applicable departmental employee relations mailboxes, applications, and other methods of concerns intake.
• Supports TMCR leaders with additional assignments as assigned.
• Performs related duties as required.

All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification :

It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed / religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex / gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.