Front desk / hatchet throwing attendant

Job Summary : The front desk / hatchet throwing attendant involves providing excellent customer service to patrons by greeting them, assigning lanes, managing shoe rentals, ensuring lane functionality, resolving issues, and maintaining a clean and welcoming environment within the bowling alley, all while upholding safety standards and promoting a fun experience for guests. These employees will also work as a hatchet throwing attendant, but never at the same time. The hatchet throwing attendant will instruct customers on proper hatchet throwing techniques, ensuring safety protocols are followed, maintaining equipment, managing throwing lanes, providing excellent customer service, and creating a fun and engaging experience for all guests at a hatchet throwing venue.

Key Responsibilities :

Customer Greeting and Lane Assignment :

Greet customers upon arrival, assign available lanes, and provide information regarding bowling rules, pricing, and specials.

Shoe Rental Management :

Issue and collect bowling shoes, ensuring proper size and cleanliness.

Lane Maintenance :

Monitor lane functionality, troubleshoot minor issues, and reset pins as needed.

Guest Assistance :

Help customers with lane set-up, ball selection, and answer any questions they may have about bowling.

Cash Handling :

Process transactions for lane rentals, shoe rentals, food and beverage purchases, and ensure accurate cash handling.

Cleanliness :

Maintain a clean and organized bowling alley area, including lanes, balls, seating, and common spaces.

Safety Enforcement :

Enforce bowling alley safety rules and regulations, addressing any potential hazards.

Party Bookings :

Assist with booking and managing bowling parties, including coordinating lane arrangements and special requests.

Communication and Teamwork :

Collaborate with other staff members to ensure smooth operations and provide a positive customer experience.

Guest Instruction :

Teach customers the fundamentals of safe and accurate hatchet throwing techniques, including grip, stance, and throwing motion.

Safety Oversight :

Actively monitor throwing lanes to ensure all participants adhere to safety guidelines and proper throwing form.

Equipment Management :

Regularly inspect and maintain throwing hatchet and targets, replacing damaged equipment as needed.

Customer Service :

Greet guests, answer questions, and provide a positive and welcoming experience throughout their hatchet throwing session.

Game Facilitation :

Lead and guide customers through various hatchet throwing games and competitions to enhance their experience.

Lane Management :

Assign throwing lanes to groups, rotate participants, and ensure smooth transitions between sessions.

Waiver Collection :

Verify that all guests have signed necessary waivers before participating in axe throwing activities.

Cleaning and Maintenance :

Maintain cleanliness of the throwing area, including wiping down equipment and managing trash.

Required Skills :

• Excellent Customer Service Skills : Ability to interact with guests in a friendly, helpful, and professional manner.
• Basic Bowling Knowledge : Understanding of bowling rules, scoring, and equipment.
• Problem-Solving Abilities : Capability to quickly identify and resolve minor issues with lanes and equipment.
• Attention to Detail : Maintaining cleanliness and organization of the bowling alley area.
• Physical Ability : Ability to stand for extended periods, lift bowling balls, and move around the bowling alley.
• Strong Customer Service Skills : Ability to interact with diverse customers in a friendly and professional manner.
• Safety Awareness : Commitment to prioritizing safety protocols and ensuring a safe environment for all guests.
• Communication Skills : Clearly explain instructions and provide feedback to customers on their throwing technique.
• Teamwork : Collaborate effectively with other staff members to ensure a smooth operation.

Work Environment :

Skills and Qualifications :

Pass a background check