Servicing Audit & Quality Assurance Analyst

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Servicing Audit and Quality Assurance Analyst to join our team!

Reporting to the VP, Servicing Audits, this position is responsible for ensuring the accuracy, completeness, and quality of responses to external audit requests, investor and client due diligence reviews, counterparty state exams, and rating agency inquiries. This role assists in managing and overseeing the pre-audit review process, ensuring timely submission of data, documents, and responses while proactively identifying potential risks or concerns.

This position serves as a key liaison between internal servicing teams and external requesters, ensuring all documentation and responses reflect compliance with investor, client, and regulatory expectations. Additionally, this role supports senior servicing leadership and servicing department teams by providing administrative oversight of audit and exam-related processes.

Qualifications include :

• Bachelor's Degree in Business or related field (or equivalent combination of years of experience with High School Diploma / GED)
• 3+ years' experience in mortgage servicing, regulatory compliance, audit management, or a related field
• In-depth understanding of mortgage servicing operations, investor and regulatory requirements, and audit processes
• Strong knowledge of Fannie Mae, Freddie Mac, FHA, VA, and other investor servicing guidelines
• Prior experience overseeing regulatory audits, investor exams or rating agency reviews preferred
• Solid skills and experience in MS Word, Excel, and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client-focused with strong execution skills and results orientation
• High level of precision with attention to detail and consistency
• Flexible, open to change, and able to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

Compensation

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov / E-Verify.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.