Customer Service Manager

Customer Service Manager

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Service Manager based at our plant in Baltimore, MD. At Daniels, we're transforming the way healthcare organizations manage wasteprioritizing safety, sustainability, and service excellence.

This is more than just a management role; it's an opportunity to be part of a company that's making a real impact in hospitals and clinics across the country. As a key member of our Baltimore team, you'll lead customer service operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation.

What You Will Do

• Lead & Develop Team
• Manage a cross-functional customer service team, fostering accountability and collaboration
• Support employee engagement and retention initiatives
• Customer Experience & Communication
• Oversee outbound communications and host customer meetings
• Ensure service delivery aligns with brand tone and operational efficiency
• Data Analysis & Process Improvement
• Analyze service data to identify trends and root causes
• Drive corrective actions and continuous improvement initiatives
• Systems & Cross-Functional Collaboration
• Champion system adoption (Salesforce, RouteOptix / Tegos) and process standardization
• Collaborate with Operations, Transportation, and Finance to enhance service outcomes
• Reporting & Business Acumen
• Monitor KPIs and deliver performance reports
• Make informed decisions balancing customer needs with financial sustainability

What We Are Looking For

Why Work For Us

If you're passionate about leading teams, improving processes, and delivering exceptional customer experiences, we'd love to hear from you. At Daniels Health, you'll be part of a purpose-driven organization that values innovation, collaboration, and personal growth. Apply today and help us shape a safer, more sustainable future in healthcare.

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.