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Shift Lead (Del Taco)
Shift Lead (Del Taco)Las Vegas Petroleum • Littlefield, AZ, US
Shift Lead (Del Taco)

Shift Lead (Del Taco)

Las Vegas Petroleum • Littlefield, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Key Responsibilities : 1. Team Leadership & Supervision :

  • Supervise and motivate the team during your shift, ensuring tasks are completed efficiently and to Del Taco’s high standards.
  • Lead by example in providing excellent customer service, maintaining professionalism, and ensuring food quality.
  • Assign tasks to team members based on restaurant needs and priorities, ensuring proper coverage across all areas.
  • Support staff in completing their duties, providing guidance and training as needed.
  • Assist with managing and tracking staff performance during your shift and report any issues to the Assistant Manager or General Manager.

2. Customer Service :

  • Ensure customers are greeted and served promptly, providing a friendly and efficient experience.
  • Handle customer complaints and concerns in a professional and timely manner, ensuring their satisfaction.
  • Maintain high standards of service, ensuring food quality, accuracy, and speed of service.
  • Resolve any customer issues on the spot, and escalate to the manager when necessary.

    • 3. Food Preparation & Safety :

  • Oversee food preparation to ensure quality, accuracy, and adherence to Del Taco’s standards.
  • Ensure that food safety and sanitation guidelines are followed at all times, including proper handling, storage, and cooking of food.
  • Monitor food levels and work with the team to ensure efficient restocking and preparation for peak hours.
  • Help manage kitchen and restaurant cleanliness, ensuring the work area is organized, safe, and sanitary.

    • 4. Cash Handling & Financial Procedures :

  • Ensure accurate cash handling procedures are followed, including operating the cash register, processing payments, and balancing the cash drawer.
  • Help manage labor and inventory costs during your shift by ensuring appropriate staffing and minimizing waste.
  • Assist in tracking sales, managing cash deposits, and ensuring daily financial procedures are completed accurately.

    • 5. Staff Training & Development :

  • Assist with the onboarding and training of new employees, ensuring they are familiar with Del Taco’s procedures and expectations.
  • Provide feedback and coaching to team members, helping them improve performance and develop their skills.
  • Foster a positive work environment by encouraging teamwork and a strong work ethic among team members.

    • 6. Operational Support :

  • Ensure that the restaurant operates efficiently and safely, adhering to all Del Taco policies, procedures, and health and safety regulations.
  • Assist with opening and closing procedures, ensuring the restaurant is properly secured at the end of each shift.
  • Communicate effectively with the management team to ensure that operational goals are met and that issues are addressed in a timely manner.

    • Skills & Qualifications :

  • Education : High school diploma or equivalent (required).
  • Experience : Previous experience in a food service or customer-facing role, with at least 1-2 years of experience in a supervisory role preferred.
  • Leadership : Strong leadership skills with the ability to motivate and guide a team.
  • Customer Service : Excellent communication and customer service skills, with the ability to handle customer concerns and complaints professionally.
  • Organization : Strong organizational skills with the ability to manage multiple tasks at once in a fast-paced environment.
  • Problem-Solving : Ability to address and resolve issues quickly and effectively, ensuring smooth operations.
  • Attention to Detail : Ability to ensure that food quality, cleanliness, and safety standards are met consistently.
  • Teamwork : Ability to work effectively as part of a team and provide support to others when needed.

    • Physical Demands :

  • Ability to stand and walk for extended periods of time during shifts.
  • Ability to lift and carry items up to 50 pounds.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to work flexible hours, including nights, weekends, and holidays.
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    Shift Lead • Littlefield, AZ, US