Customer Service Representative

Customer Service Representative

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

Responsible for communicating with customers via phone, email, fax, etc.

Provides timely and accurate information to incoming customer service orders, status, and product knowledge request

Processes customer orders, changes, and returns

Resolves customer complaints by investigating problems, developing solutions, and making recommendations

Works closely with the Operations Supervisor as directed

Reviews and maintains customer database to track information on account information, statuses, orders, and lead times

Provides timely feedback regarding service failures or customer concerns

Works closely with Sales Representatives on quotes, status of orders etc.

Promotes a safe workplace

Performs other duties as directed

Skills, Knowledge & Expertise

Strong communication and interpersonal skills

Outstanding customer service skills

Excellent time management ability

Ability to handle adversity and conflict with successful outcomes

Outstanding attention to detail and accuracy

Possesses strong commitment to team environment while working well with others

Works systematically and logically to resolve problems

Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services

Knowledge of technical details of the company product

Proficient in computer data entry

Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software

2+ years of Customer Service experience in the manufacturing or construction industry

Job Benefits

Medical, Dental, and FSA are available 30 days following your start date

401k with company match is available after 90 days of employment

Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you

2 weeks of vacation after 6 months of employment

10 paid holidays - including your birthday!

About Reliable Automatic Sprinkler Co., Inc

As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.