Application Support Engineer (Tier 3)

Job Title : Application Support Engineer (Tier 3)

Location : 100% Remote PST

Duration : 6 Months

Job Description :

The following is the job description : Expert product and service support :

" In the context of technical support, a tier 3 systems support professional is generally responsible for providing advanced level support for a company's information technology (IT) systems.

" This may include troubleshooting and resolving complex issues related to the organization's hardware and software systems, as well as assisting with the implementation of new technology solutions.

" Tier 3 support is typically the highest level of support provided by an organization, and tier 3 support professionals are usually expected to have a high level of expertise and experience in their field. They may work closely with tier 1 and tier 2 support staff to escalate and resolve 32 complex issues, and may also be responsible for providing guidance and training to lower[1]level support staff

" Access to the highest technical resources available for problem resolution or new feature creation.

" Tier 3 specialists are generally the most highly skilled product specialists, and may include the creators, chief architects, or engineers who created the product or service.

Act as a software detective, providing a dynamic service identifying and solving issues within multiple components of critical business systems. As a Support Engineer you will be responsible for team decisions and will engage with multiple teams and contribute on key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams for team decisions and will engage with multiple teams and contribute on key decisions. You will provide training and support to end-users to ensure efficient utilization of applications Stay up-to-date with industry trends and advancements to enhance application support services.

IT Skills : (Required) Proficiency in programming languages such as Python, C#, and .NET,. Expert proficiency in IT Troubleshooting, Advanced proficiency in Engineering Support, and Advanced proficiency in Structured Query Language (SQL) Server development .

Also, must have fundamental knowledge of operating systems such as Windows , Linux, cloud computing, software troubleshooting, and basic security concepts.

Soft skills : Problem-solving, communication, adaptability, and collaboration.

Other skills : Understanding of the Software Development Life Cycle, attention to detail, proactive, continuous learning, and creative problem solving.

Requirements Education and Qualifications :

" 6+ years of relevant experience in application support, development, troubleshooting and issue resolution in various technical areas including but not limited to the following : o CTMS (Oracle and Veeva) o .Net o SQL o APIs o Salesforce Admin with Custom build and cloud.