ID Card Operators

Mission

At Dobbs Defense, we deliver mission-centric IT, cyber, and data analytics solutions for government and commercial clients through automation, innovation, training, and education.

Job Description

Dobbs Defense Solutions is hiring ID Card Operators to manage accountability, control, verification, and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, reserve, and National Guard members, retirees, family members, and eligible recipients. Customer service skills are essential. The incumbent must pass Verification Official certification and work reliably with normal supervision.

Responsibilities

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees, and other eligible recipients.
• Screens Soldiers, family members, and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs ID card and CAC issuance tasks including research, verification of eligibility, and discussion of entitlements per AFI 36-3026(I) and RAPIDS Training Guide.
• Issues memorandums of authorization for Commissary and Post Exchange to eligible customers and Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers (changing ribbons, adding toner, cleaning).
• Revises and prints correspondence per regulations and prepares weekly and monthly reports of work and activities.

Qualifications

Working Environment

Required Clearance

Equal Employment Opportunity Policy

Dobbs Defense Solutions is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, military or veteran status, marital status, genetic information, citizenship, low-income status, or any other protected characteristic.

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