Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.Provides advanced, hands-on technical support as escalated from Service Desk.Communicates and escalates incidents and requests.Logs and tracks incidents and requests; reviews incident and requests.Investigates hardware problems and performs minor system hardware and communication connection repairsActs as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate movesParticipates in meetings, committees and continuing education to improve individual, departmental and organizational performanceAids and trains users on proper use of technologyMentors and / or collaborates with other Technical Analysts and other members of GTS.Participates in facility-based IT project planning and budgeting, as neededEffectively works with regional and other GTS personnel to ensure that division priorities and standards are achievedAdheres to and supports GTS standards, policies and proceduresPerforms other duties as assignedAs a Lead you must have had recent previous experience of a team working for you as a Lead. This position has the potential of leading a large team of analysts up to 20.Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.Demonstrates broad knowledge of technology and solutionsProactively manages resources and priorities workloadDemonstrated ability to multi-task; Possesses strong analytical skillsDemonstrated customer orientation, strength in analytical, math, and reasoning skillsEffectively communicates verbally and in writingDemonstrated proficiency in MS Office applicationsProvides onsite technology support on projectsMust be able to drive to assigned sites to complete workOvertime may be required in meet project deadlines.Sitting for extended periods of time.Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.Physically able to participate in trainin g sessions, presentations, and meetings.Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel / management (min 30%)Valid state drivers license."Salary Range- $70,000-$80,000 a year
TCS Employee Benefits Summary :
Discretionary Annual Incentive. Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support : Maternal & Parental Leaves. Insurance Options : Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement. Time Off : Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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