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Front Desk Agent- Boutique Property at Atlantic Park

Front Desk Agent- Boutique Property at Atlantic Park

CommonWealth Lodging Management LLCVirginia Beach, VA, USA
18 days ago
Job type
  • Full-time
  • Quick Apply
Job description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honest

General Responsibilities

  • Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service.
  • Handle check-ins and check-outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations).
  • Maintain and update guest-facing systems (Cloudbeds, Whistle) with accuracy and care.
  • Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities.
  • Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution-oriented tone.
  • Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (Arrival & Departure Summary).
  • Support room inspections, room assignments, and readiness coordination with Housekeeping.
  • Process guest charges, issue folios, collect deposits, and maintain accurate financial records.
  • Execute AM / PM checklist tasks with attention to detail and pride in presentation.
  • Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas.
  • Prepare pre-arrival communications, welcome cards, surf reports, and other thoughtful

Physical Requirements :

  • Must be able to bend, stoop, squat and stretch to fulfill tasks
  • Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
  • Must be able walk, stand and exert well placed mobility for up to eight (8) hours
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
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    Front Desk Agent • Virginia Beach, VA, USA