YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honest
General Responsibilities
- Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service.
- Handle check-ins and check-outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations).
- Maintain and update guest-facing systems (Cloudbeds, Whistle) with accuracy and care.
- Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities.
- Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution-oriented tone.
- Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (Arrival & Departure Summary).
- Support room inspections, room assignments, and readiness coordination with Housekeeping.
- Process guest charges, issue folios, collect deposits, and maintain accurate financial records.
- Execute AM / PM checklist tasks with attention to detail and pride in presentation.
- Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas.
- Prepare pre-arrival communications, welcome cards, surf reports, and other thoughtful
Physical Requirements :
Must be able to bend, stoop, squat and stretch to fulfill tasksMust be able to lift, push, and pull up to 25lbs. on a regular and continuing basisMust be able walk, stand and exert well placed mobility for up to eight (8) hoursRequires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity