Operations Support Specialist II

Job Description

Job Description

Join SkyOne Federal Credit Union in Hawthorne, CA, as a Full-Time Operations Support Specialist II and immerse yourself in a vibrant workplace dedicated to innovation and member satisfaction. In this onsite role, you will have the opportunity to directly improve our members' lives through efficient operations and tailored solutions.

With a competitive pay range of $27.50 to $34.00 per hour, compensation is commensurate with experience, ensuring your skills and contributions are recognized and rewarded. You'll thrive in a culture that values performance, accountability, integrity, and respect.

This position offers an exciting chance to contribute to meaningful financial solutions while working alongside a dynamic team committed to making a difference. If you're ready to elevate your career and thrive in a member-focused environment, don't miss your chance to be part of something exceptional at SkyOne.

Your day as aN Operations Support Specialist II

As an Operations Support Specialist II at SkyOne Federal Credit Union, you will play a vital role in supporting our frontline staff and enhancing the member experience. You will be responsible for processing electronic payments, including managing requests related to VISA Debit Card programs, ATM cards, and wire transfers, among other duties. Your expertise in account administration will be essential for fulfilling member requests, such as card orders, lost / stolen processing, and handling fraud and dispute claims.

You will also oversee the monitoring and processing of new accounts through our online membership channel and manage special accounts, ensuring compliance and accuracy. Your knowledge of departmental procedures will establish you as a designated Subject Matter Expert, helping to streamline exception processing and various operational functions, ultimately contributing to a seamless experience for our members.

Requirements for this Operations Support Specialist II job

To excel as an Operations Support Specialist II, candidates should possess exceptional organizational and multitasking skills, ensuring the smooth processing of electronic payments and member requests. Proficiency in software tools for account management and transaction processing is essential, as you will be handling online membership applications, establishing trust accounts, and managing complex transactions such as wires and ACH payments. Strong attention to detail is crucial when reviewing and posting check files, as well as handling exceptions and fraud investigations. Excellent communication skills will enable you to provide exemplary service to both members and internal staff, while your ability to comply with regulatory requirements ensures the integrity of our operations. Additionally, being a quick learner and adaptable will support effective cross-training across various departmental responsibilities, enhancing your contribution to our mission of delivering tailored financial solutions.

QUALIFICATIONS

• Minimum three (3) years experience within a financial institution (preferably with operations emphasis).
• Working knowledge of Visa regulations, chargeback procedures, Fedline, EFT, Check21, ACH Rules and regulations regarding the electronic processing of related member transactions. (preferred).
• Ability to independently navigate multiple internet resources / interfaces and tools in order to research, compile, and report information as required.
• Demonstrate sound judgment in decision-making.
• Ability to communicate effectively with members and fellow employees, both verbally and in writing
• Excellent computer skills including proficiency in MS Word, Excel, Windows, spreadsheet preparation, and hands-on Internet experience
• Excellent follow through skills.
• Must be organized and able to work in a fast paced environment.
• Must be a self-starter with the ability to prioritize assignments and ability to work independently
• Excellent attention to detail and accuracy
• Working ability to use various systems simultaneously.

Ready to join our team?

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Job Posted by ApplicantPro