Manager, Major Dealer Accounts (PST)

Manager, Major Dealer Accounts Sales Support

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advancedand uncomplicateddigital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values : Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

We're Looking For : We are seeking a Manager, Major Dealer Accounts Sales Support to lead a high-performing team that provides strategic sales support to OPENLANE's high-volume clientsEnsuring flawless execution, operational excellence, and unmatched customer satisfaction throughout the Major Dealer Accounts sales lifecycle. This role requires a dynamic leader with a strong background in account management, operations, or customer success, particularly in environments that support national or enterprise-level clients. The ideal candidate will bring a strategic mindset, an ability to lead remotely distributed teams, and a passion for optimizing client outcomes through creative solutioning and smart risk-taking.

You Are : A Strategic Leader. You provide vision and direction while empowering your team to execute with excellence. Customer Obsessed. You understand the importance of consistent, high-touch support for major clients and strive to enhance every touchpoint. Operationally Savvy. You know how to streamline processes and ensure your team is delivering efficiently and effectively. Collaborative. You build trusted partnerships across Sales, Operations, Product, and Marketing. Data-Driven. You monitor performance metrics to identify trends, solve problems, and drive accountability. Empowering. You mentor and coach your team, helping them grow and navigate challenges with confidence and clarity. Change-Ready. You adapt easily to evolving business needs and market dynamics.

You Will : Lead and coach a team of sales support professionals aligned with our largest enterprise and strategic accounts. Oversee the team responsible for day-to-day support activities including account onboarding, training, reporting, and relationship management. Collaborate with field-based sales directors to ensure a unified customer experience. Drive operational excellence through process improvement, resource allocation, and cross-functional coordination. Travel periodically to key customer locations or field meetings (approx. every other month). Deliver performance feedback and individualized development plans to team members. Partner with product, operations, and marketing teams to address client needs and drive adoption of new solutions. Use data and customer insights to continually improve team efficiency and effectiveness. Represent the voice of the customer internally to influence product roadmap and service improvements.

Must Have's : 5+ years of experience in sales support, account management, customer success, or related roles. Proven experience working with major, strategic, or enterprise clients. Bachelor's degree in Business Administration, Sales, or a related field. Proficiency with CRM tools (especially Salesforce). Exceptional communication and leadership skills. Strong analytical abilities to interpret data and drive decisions.

Nice to Have's : Previous experience managing remote sales teams at a national / regional level. Exposure to the automotive industry or B2B marketplaces. Experience in tech-driven, SaaS-enabled sales environments. Project management certifications or similar credentials.

What We Offer : Competitive pay. Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). Immediately vested 401K (US) or RRSP (Canada) with company match. Paid Vacation, Personal, and Sick Time. Paid maternity and paternity leave (US). Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). Robust Employee Assistance Program. Employer paid Leap into Service Day to volunteer. Tuition Reimbursement for eligible programs. Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. Company culture of internal promotions, diverse career paths, and meaningful advancement.

Compensation Range of Annual Salary : $95,000.00 - $105,000.00 (Depending on experience, skill set, qualifications, and other relevant factors.)